FAQs

Yes, all EMCO products are 100% cruelty-free. We do not test on animals, and we only work with suppliers who share our commitment to ethical beauty. We are also vegan!

We currently only ship to the UK and Ireland.

Shipping times vary based on your location and shipping option selected at checkout. Typically, orders within UK take 3-5 business days. International shipping may take longer.

Yes! Once your order is shipped, you will receive a tracking link via email. You can also track your order through the "My Orders" section on our website.

• What is your returns policy?

  We want you to love your EMCO purchase! If you’re not completely satisfied, we accept returns within 14 days of purchase for unopened and unused products. For more details, please check our Return Policy.

• What should I do if I received a damaged or incorrect item?

  • We apologize for the inconvenience! Please contact our customer service team within 5 days of receiving your order, and we'll work to resolve the issue.

We process orders quickly, but if you need to make changes, please contact us immediately. Once your order has been shipped, we’re unable to make modifications.